Elder Abuse Helpline

Are you a family member, friend, or neighbor of an elder abuse victim residing in New York State and are concerned about the situation? We can help! The Elder Abuse Helpline for Concerned Persons is a non-emergency service for concerned persons that provides information, support and resources. Services are free and confidential. 

You’re their lifeline. We’re your Helpline.

The Center for Elder Abuse Solutions (CEASe) is proud to offer a unique service to concerned persons in the lives of elder abuse victims. A concerned person is a family member, friend, or neighbor impacted by elder abuse.

Services are free and confidential.

Call 844-746-6905 (M-F, 9am-5pm Eastern)

Who We Are

We are a NON-EMERGENCY service providing information and support between the hours of 9:00 AM to 5:00 PM (Eastern), Monday through Friday. We try our best to return all calls within 24 hours. Calls received during evenings, weekends, and holidays will be responded to by the next business day.

The Helpline gives callers access to a culturally competent, compassionate, and caring team of professionals with many years of experience in the elder justice field.

What We Do

The Elder Abuse Helpline offers the following services to concerned persons:
  • Supportive counseling to ease uncertainty, anxiety, and stress
  • Discussion of concerns and needs
  • Guidance to help plan next steps
  • Information and education about elder abuse, neglect, and exploitation
  • Appropriate and timely referrals

Our hope is that supportive listening and appropriate referrals can decrease a concerned persons' own anxieties and distress and increase their capacity to be a support to a victim of elder abuse.

Who We Help

The Elder Abuse Helpline will assist a concerned person as long as the victim resides in New York State.

The following resources provide more information about concerned persons and their experiences:

  • PDF icon When Helping Hurts: This blog, originally published in The Huffington Post, includes statistics about concerned persons and describes how elder abuse takes its toll on them, too. It was written by former Executive Director Risa Breckman and elder justice advocate Philip Marshall.
  • PDF icon It Became Love – One Advocate’s Journey into the Elder Justice WorldA more expansive post detailing how Nancy Oatts’ concern grew into a loving commitment to her neighbor.

How to Reach Us

If you are a concerned person, please call 844-746-6905 or email us at cease_helpline@med.cornell.edu. The Helpline is free and confidential.


PDF icon info_english.pdf PDF icon spanish.pdf PDF icon cantonese.pdf PDF icon russian.pdf

The Elder Abuse Helpline for Concerned Persons is funded by the NYS Office of Victim Services.